Ordering
How is my payment handled?
Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Shipping
I have placed my order, how soon will I receive it?
Original paintings will be packed and shipped within 5-10 working days. Within the UK pieces are sent by Royal Mail, Parcel Force, or courier depending on size and weight. Most UK deliveries arrive within 2 days from the time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Wallpaper and textiles products are made to order with a 6-week lead time if you require your order quicker please do get in touch jo@jmmyles.com I will do my best to accommodate your request.
I have ordered how soon will I receive the delivery?
Most products are made to order and orders are made within 6 weeks of ordering. Within the UK pieces are sent by Royal Mail, Parcel Force, or courier depending on size and weight. Most UK deliveries arrive within 2 days from the time of shipping.
Can I collect it from your studio?
Yes just drop me an email on jo@jmmyles.com
Is Shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
What about large or high-value orders?
I appreciate this is a high-value purchase – and something I have spent much time on. It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large orders need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after the agreement.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labor, and transit fees.
Post BREXIT
Currently, it’s not entirely clear what extra charges will be made for EU customers. As I don’t want you to have unexpected charges made for VAT, customs charges, or extra handling charges currently being levied I have temporarily removed EU countries from the checkout.
But – if there is something you have seen and love and are OK with the possible fees charged at customs please email me: jo@jmmyles.com
Returns
What if my order arrives damaged?
All work is carefully packed and wrapped. If you receive work that has been damaged in transit, please contact me within 7 days with a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.
If you have any further questions please send me an email before placing your order jo@jmmyles.com